blogger-35.png     twitter-bird35.png    facebook35.png

Select your Language


What does warranty cover?
  • Defects in material or workmanship that occur during normal use
  • Parts to repair failed unit
What warranty does NOT cover.
  • Shipping to the warranty center
  • Return shipping
  • Failures caused by "Acts of God" like lightning, power surges, floods, etc.
  • Failures caused by faulty installation
  • Failures caused by use of products and/or software not supplied by the warrantor
  • Failures caused by use with equipment and/or hardware and/or software other than for satellite reception
  • Water damage
  • Damage caused by abuse to the product
  • Batteries and cosmetic parts (cabinet, etc.)
  • Shipping damages
  • Unauthorized modifications
What to do for warranty repairs
  1. Request a RA Number
  2. Pack your item(s) so it will not get damaged during shipping
  3. Provide "Proof of Purchase" copy of your invoice showing the dealer or store information
  4. Provide your return address
  5. Provide your telephone number
  6. Provide a complete description of the problem
  7. Write the RA Number close to the shipping label
  8. Ship to the address provided with your RA information received from DMS International.
  9. Retain your RA Number.  Use this RA Number if you need to contact DMS International.

Returns that are not covered by warranty will be charged at repair rate.
"No problem found" will be charged $25.00 bench charge and return shipping costs.
Un-used RA Numbers expire in 15 days.

Out of Warranty
  1. Request a RA Number
  2. Pack your item(s) so it will not get damaged during shipping
  3. Provide your return address
  4. Provide your telephone number
  5. Provide a complete description of the problem
  6. Write the RA Number close to the shipping label
  7. Ship to the address provided with your RA information received from DMS International.
  8. Retain your RA Number.  Use this RA Number if you need to contact DMS International.
Prices
  • $45.00 for the first hour of bench time
  • Customer is responsible for the cost of parts, labor, and return shipping
  • You may request a quote before repairing your equipment.  $45.00 bench time applies.
Notes

We repair the products we sell.
Un-used RA Numbers expire in 15 days.